Success stories

Best practices are our business. A great number of European companies have leveraged our services to create a tech-driven business strategy. Our unique deployment methodology, perfected in hundreds of project deliveries, reduces complexity and gets the project done right the first time, within budget.

Success story 1: Ticketing

The primary need of the client was to track and consolidate support requests in one easy-to-manage location to improve collaboration and communication between the technical and support teams. At Synthalia, we offered an integrated solution with the following features:

• Create, manage and maintain a list of user-oriented feature requests and technical problems
• Multi-channel: Accessible through the company website and by the support technicians
• Automatic communication with the users
• Prioritized requests to reduce ticket turnaround time
• Reports to gauge areas of improvement for users
• Advanced query tool
• Connection to the CRM system

Success story 3: ML for cybersecurity

A medium-sized retail store came to us looking for an automated solution to effectively identify cyber incidents, either previously seen or unseen, and intelligently protect its systems from such cyber-attacks.

Our specialized team collected a sizable amount of data related to cybersecurity incidents that occured in businesses of the same sector. These datasets were used to extract security incident patterns and insights, and build corresponding data-driven models. Those models were leveraged in a multi-layered framework that detects cybersecurity incidents. In particular, based on data from past attacks, a supervised learning classifier was trained to identify the tell-tale signs of different types of attacks, without the need for humans to generate specific lists of rules that would trigger an alert. So far, after using the system for six months, the client recorded a 45% decrease in false security alerts and timely detection of three cyberattacks.